At Phoenix Auto Repair, great service starts with clear communication and genuine care—and that’s where Eric Romero shines. As a Service Advisor, Eric serves as the trusted connection between customers and the technicians working on their vehicles. With a background in logistics management, customer service, and employee leadership, he brings structure, empathy, and professionalism to every interaction.
Eric’s role is rooted in listening first. By taking the time to understand each customer’s concerns, he ensures that nothing gets lost in translation and that every step of the repair process is communicated clearly and honestly. His goal is simple: deliver great service through transparency and consistent follow-through.
What makes Eric unique is his genuine enjoyment of working face to face with customers. He values building relationships, learning about the people behind the vehicles, and creating an experience where customers feel heard and respected. That people-first mindset helps Phoenix Auto Repair stand out as more than just a repair shop—it’s a place customers trust.
His professional training includes human resources and customer service development, along with ongoing automotive industry education that keeps him informed on both the technical and communication sides of service.
Outside of work, Eric’s life is centered around family and community. With a large family that includes six kids and seven grandkids, he understands the importance of reliable transportation and peace of mind. He enjoys golfing, UTVing, spending time with family and friends, cheering on Colorado sports teams, and time with his dogs. His favorite quote reflects his approach to both life and work: “You miss 100% of the shots you don’t take.”
